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| Contact SnowStorm Snowmaking |
| Year Round Office Hours: Monday - Friday 9am to 5pm (EDT) During the months of November through February we generally have someone in our office after hours that would be happy to provide you with technical assistance, answer any product questions, or to help you place an order over the phone. That's customer service you will get nowhere else but SnowStorm Snowmaking! Telephone: 610-481-9696 Email: contact@snowstormsnowmaking.com Mailing Address: SnowStorm Snowmaking, LLC PO Box 633 Orefield, PA 18069 USA Be sure to visit our Blog at snowstormsnowmaking.blogspot.com to stay up to date on the latest news and events from SnowStorm Snowmaking! |
Shipping Information
We will gladly ship most of our products worldwide including snowmakers. Shipping rates on our website are for orders shipped within the USA ONLY. If
you live outside of the USA and would like to place an order, please contact us to obtain a shipping quote for your order. In stock orders that are placed
before 3pm (EDT) are typically shipped same day through either FEDEX Ground or USPS Priority Mail. Expedited shipping services are available for an
additional charge. Please contact us for a shipping quote if you require expedited shipping services. Items such as snowmaking pumps and air
compressors from our snowmaking system packages may ship directly from the manufacturer.
Warranty Claims & Technical Support
We fully stand behind each and every product that we manufacture. We guarantee that all of our products will be free from defects in materials and
workmanship for up to 6 months from the date of purchase. If they prove otherwise, at our sole discretion, we may fix or replace the item at no cost to
you. Please note that our warranty does not cover neglect or abuse that occurs from the owner. If your item must be sent back to us for any reason,
please contact us first to obtain a Return Authorization Number. Upon issuing you a Return Authorization Number, we will also provide you with a ship to
address for the item you are returning. We keep a large inventory of replacement parts for both current and past model snowmakers that are ready for
same day shipping if needed.
We understand that snowmaking typically occurs during the night time hours. As a result we make every effort to have someone available in our office
after hours to provide you with technical support if needed. Our main email address is checked EVERYDAY including weekends and holidays to
provide you with assistance in case you cannot reach someone directly in our office by phone.
Return Policy
All sales are final on the following items: Air Compressors, Snowmaking Pumps/Pressure Washers, and Closeout Items. Our starter snowmaking system
is also not returnable since it contains an air compressor and pressure washer. These items are not exchangeable or returnable for a refund and will
only be fixed or replaced if they arrive damaged.
All other items that are in NEW AND UNUSED CONDITION can be returned for a refund or exchange within 10 days of delivery. Merchandise that has
been used is not eligible to be returned or exchanged unless it is defective. All returned merchandise is subject to a 20% restocking fee and shipping
charges are non-refundable. Before returning any merchandise please contact us first to receive a Return Authorization Number. We are
not responsible for items that are returned to us without our authorization or items that are lost or damaged during return shipping.
Please properly pack and insure all return shipments with the carrier of your choice.
Manufacturing Information
All of our snowmakers are proudly assembled, designed, engineered, and packaged in the USA meeting made in USA requirements.
We will gladly ship most of our products worldwide including snowmakers. Shipping rates on our website are for orders shipped within the USA ONLY. If
you live outside of the USA and would like to place an order, please contact us to obtain a shipping quote for your order. In stock orders that are placed
before 3pm (EDT) are typically shipped same day through either FEDEX Ground or USPS Priority Mail. Expedited shipping services are available for an
additional charge. Please contact us for a shipping quote if you require expedited shipping services. Items such as snowmaking pumps and air
compressors from our snowmaking system packages may ship directly from the manufacturer.
Warranty Claims & Technical Support
We fully stand behind each and every product that we manufacture. We guarantee that all of our products will be free from defects in materials and
workmanship for up to 6 months from the date of purchase. If they prove otherwise, at our sole discretion, we may fix or replace the item at no cost to
you. Please note that our warranty does not cover neglect or abuse that occurs from the owner. If your item must be sent back to us for any reason,
please contact us first to obtain a Return Authorization Number. Upon issuing you a Return Authorization Number, we will also provide you with a ship to
address for the item you are returning. We keep a large inventory of replacement parts for both current and past model snowmakers that are ready for
same day shipping if needed.
We understand that snowmaking typically occurs during the night time hours. As a result we make every effort to have someone available in our office
after hours to provide you with technical support if needed. Our main email address is checked EVERYDAY including weekends and holidays to
provide you with assistance in case you cannot reach someone directly in our office by phone.
Return Policy
All sales are final on the following items: Air Compressors, Snowmaking Pumps/Pressure Washers, and Closeout Items. Our starter snowmaking system
is also not returnable since it contains an air compressor and pressure washer. These items are not exchangeable or returnable for a refund and will
only be fixed or replaced if they arrive damaged.
All other items that are in NEW AND UNUSED CONDITION can be returned for a refund or exchange within 10 days of delivery. Merchandise that has
been used is not eligible to be returned or exchanged unless it is defective. All returned merchandise is subject to a 20% restocking fee and shipping
charges are non-refundable. Before returning any merchandise please contact us first to receive a Return Authorization Number. We are
not responsible for items that are returned to us without our authorization or items that are lost or damaged during return shipping.
Please properly pack and insure all return shipments with the carrier of your choice.
Manufacturing Information
All of our snowmakers are proudly assembled, designed, engineered, and packaged in the USA meeting made in USA requirements.
| SnowStorm Snowmaking PO Box 633 Orefield, PA 18069 Phone: 610-481-9696 Email: contact@snowstormsnowmaking.com WE ARE THE HOME SNOWMAKING EXPERTS! Entire Contents Copyright 2005-2012 SnowStorm Snowmaking, LLC |
| 2011-2012 Home Snowmaking Season |
We Are the Home Snowmaking Experts! Affordable & Easy to Use Home Snow Makers Phone: 610-481-9696 |