Contact SnowStorm Snowmaking
Year Round Office Hours: Monday - Friday 9am to 5pm (EDT)

During the months of November - February we generally have someone in our office after hours that
would be happy to provide you with technical assistance, answer any product questions, or to help you
place an order over the phone.
That's customer service you will get nowhere else but SnowStorm Snowmaking!

Telephone: 610-481-9696

Email: contact@snowstormsnowmaking.com

Mailing Address:

SnowStorm Snowmaking, LLC
PO Box 633
Orefield, PA 18069 USA
Shipping Information

We will gladly ship most of our products worldwide including snowmakers. Shipping rates on our website are for orders
shipped within the
USA ONLY. If you live outside of the USA and would like to place an order, please contact us to
obtain a shipping quote for your order.

In stock orders are typically shipped within 1 business day by either FEDEX Ground or USPS Priority Mail. During peak
season, please allow extra time for order processing and shipping. Expedited shipping services are available for an
additional charge. Please contact us for a shipping quote if you require expedited shipping services. Our snowmaking
pumps ship directly from the manufacturer and are not eligible for expedited shipping services
.


Warranty Claims & Technical Support

Prior to returning any merchandise to us for warranty purposes, you must first contact us to obtain a Warranty Return
Authorization number and a ship to address. Merchandise that is returned without a Warranty Return Authorization
number will be refused and we will not be held liable for any items that were returned to us without prior authorization.

We fully stand behind each and every product that we manufacture. We guarantee that our Professional Series
Snowmakers will be free from defects in both materials and workmanship for a period of up to 1 year from the date of
purchase. If they prove otherwise, at our sole discretion, we may fix or replace the snowmaker at no charge to you.
Abuse, neglect, misuse, and normal wear and tear items are excluded from warranty coverage.

Snowmaking Pumps feature a limited lifetime frame warranty. The pump and motor components on our snowmaking
pumps are covered under warranty from the respected pump and motor manufacturers. Warranty periods for pumps and
motors vary from manufacturer, but are for a period of no less than 1 year. Abuse, neglect, misuse, and normal wear and
tear items are excluded from warranty coverage.

We understand that snowmaking typically occurs during the night time hours. As a result we make every effort to have
someone available in our office after hours to provide you with technical support if needed. Our main email address is
checked everyday including weekends and holidays to provide you with assistance in case you cannot reach someone
directly in our office by phone.


Return Policy

Due to the nature of the products we sell, returns are not accepted on the following items: Snowmakers, Snowmaking
Pumps, Snowmaking Kits, Pressure Washers, and Closeout / Custom made merchandise. Please make your purchase
with this in mind. By placing an order, you agree to our Return Policy. Damaged or defective merchandise will be fixed or
replaced at our sole discretion.

All other items that are in new and unused condition may be returned for a refund or exchange within 10 days of
delivery. Items returned for a refund may be subject to a 20 percent re-stocking fee and original shipping charges will not
be refunded. For exchanges, we reserve the right to charge a shipping fee for re-shipping exchanged merchandise.

All Returns and Exchanges must have a Return Authorization Number. Please contact us to receive a Return
Authorization Number and a ship to address. Items returned without a Return Authorization Number will be refused. We
are not liable for merchandise returned without our authorization. Please properly back and insure all items being
returned to us.


Manufacturing Information

All of our snowmakers are proudly assembled, designed, engineered, and packaged in the USA meeting made in USA
requirements.
SnowStorm Snowmaking
PO Box 633
Orefield, PA 18069
Phone: 610-481-9696
Email: contact@snowstormsnowmaking.com

WE ARE THE HOME SNOWMAKING EXPERTS!

Entire Contents Copyright 2005-2017 SnowStorm Snowmaking, LLC

Make Real Snow In Your Backyard!

WE ARE THE HOME SNOWMAKING EXPERTS!

Phone: 610-481-9696
2016 - 2017
Snowmaking Season